Officina del Poggio wants you to be completely satisfied with your order, so if something is not right, please let us know. If you are not completely satisfied with your purchase, we will gladly accept a return of your item within 14 days from the date your item is delivered for a full refund, minus shipping and duty charges. All returned merchandise must be unworn, unused and in original condition. Officina del Poggio has the right to refuse returns not meeting these requirements.
Please contact firstname.lastname@example.org with your order number along with a brief reason for your exchange. We will issue you a Return Authorization Number. Only returns with a Return Authorization Number will be accepted.
Returns must be postmarked within 14 days of the date your item was delivered and should be sent prepaid. Please ensure the item(s) sent back are through a traceable and/or insurable method. Officina del Poggio is not responsible for any returned packages not received. Please send your items to:
Officina del Poggio
Online Store Returns
Via del Poggio 3
40141 Bologna, Italy
Please allow up to 2 weeks for the processing of your return from the date we receive your package. You will be responsible for the return shipping charge. With your package, please include your name, address, phone number, email address, Return Authorization Number and the items you are exchanging for.
We proudly offer a guarantee that every Officina del Poggio purchase meets our high standards of quality. This guarantee is a two-year repair policy for the structural function of our bags under normal wear and tear and anything that may be the result of any manufacturing defects. Cosmetic issues are not covered under our repair policy.
Please direct any inquiries about our return or repair policy to email@example.com.